Privacy
How we handle your documents
Through the request box you send us working documents — invoices, packing lists, correspondence. Here is an honest account of what happens to them. No legal boilerplate: just the steps.
Updated 18 August 2026
What we receive
- The text you paste into the request box and the files you attach.
- Contact details — only if you reached the “Get a confirmed rate” button and filled them in yourself. Until then we do not know who you are.
- Ordinary web-server data: your IP address and the page address. The IP is used to limit how many requests come from one address and is not linked to your enquiry.
What happens to the documents
- To pull out the cargo details, the contents of your document are passed to Anthropic, which processes it and returns the recognised fields.
- If you press “Check documents”, the chosen document is additionally passed to our own Fatura service for an invoice review.
- No one else receives your documents. We do not publish them, sell them, or use them for advertising.
How long we keep them
- Until you submit a request, documents sit in a temporary folder and are deleted automatically after 24 hours.
- If you do submit a request, the documents and the extracted data are stored with it — the specialist needs them to quote your shipment.
- Files live on our server in a folder that is not reachable from the internet. There is no link through which an outsider could open them.
Cookies and trackers
- The site sets no tracking cookies and uses no advertising trackers.
- The forms work without an account and without registration.
How to have your data deleted
- Email office@door2door.kz with your request number — it looks like D2D-260818-018 and is shown after you submit. We will delete the request and the attached documents.
- If you only uploaded a document and left, there is nothing to do: it deletes itself within 24 hours.